1. BEFORE MOVE-IN
✅ Valid Visa or School Rejection (with official proof)
▸ If cancelled 60+ days before move-in:
▪ Refund only if the room is re-rented
▪ $280 service fee will be deducted
▸ If cancelled less than 60 days before move-in:
▪ No refund guaranteed
▪ Partial refund may be considered only if:
▪ The room is re-rented
▪ All required documents are submitted
▪ $280 service fee + advertising/admin costs will be deducted
❌ Other Reasons (change of plans, found another place, etc.)
▪ No refund under any circumstances
▪ Applies to both rent and deposit
▪ Policy is final regardless of reason or timing
2. AFTER MOVE-IN – Early Termination
🏠 If the tenant decides to leave early, they are responsible for:
▪ Any unpaid rent
▪ One additional whole month’s rent
▪ Early termination fee (equal to one month’s rent)
▪ Advertising, cleaning, and turnover costs
▸ No refund unless a replacement tenant is found and approved
▸ Refund (if any) is issued after deductions and once the room is reoccupied
📌 Important Notes
▪ Booking a room is a serious commitment — it blocks others from booking
▪ Refunds are not granted for personal reasons or changes of mind
